Independent proposal for public review. Evidence date: 4 November 2026. Pilot sizes, targets and institutional roles are proposed. Baselines, institutional acceptance, quotations, specialist review and funding require confirmation before implementation.
People and businesses obtain fair, dependable services through simple, accessible processes.
Proposed pilot: Five high-volume services chosen with consenting agencies; include at least one business service and one household service.
The earlier roadmap calls for service standards and assisted access [R2]. Existing trade-system functions [S7] illustrate why discovery and reuse precede new technology.
Independent proposal for public review. Evidence date: 4 November 2026. Pilot sizes, targets and institutional roles are proposed. Baselines, institutional acceptance, quotations, specialist review and funding require confirmation before implementation.
People and businesses obtain fair, dependable services through simple, accessible processes.
Five high-volume services chosen with consenting agencies; include at least one business service and one household service.
The earlier roadmap calls for service standards and assisted access [R2]. Existing trade-system functions [S7] illustrate why discovery and reuse precede new technology.
Days 1–30: agency selection and process observation. Days 31–60: baseline timings, simplify forms and agree standards. Days 61–90: launch improved journeys with staff and user testing.
Measure all applications, including incomplete and unresolved cases; improve bottlenecks and determine whether additional technology is justified.
Proposed lead: responsible service agencies with the public service/digital coordination authorities. Partners: frontline staff, accessibility representatives and process specialists. Skills: service design, records, privacy and change management.
Cost process mapping, staff training, accessible forms, approved-system configuration and support. New software requires a separate business case and authorised procurement; annual support and recovery costs must be funded.
Confirm legal requirements, identity checks, delegated authority and data security. Technology follows a tested process and an accountable service owner.
Baseline status: pending local verification for every measure. Confirm definitions, sample, reporting owner and realistic thresholds before implementation. All percentage-point changes use the same defined cohort; relative reductions are calculated against the verified baseline.
| Type / measure | Definition | Proposed target | Data owner / cadence |
|---|---|---|---|
| Result · End-to-end turnaround | Median and 90th-percentile days from initial application to resolution; show pending cases. | Proposed: median down 30%, without worsening overdue cases. | Service performance lead; monthly |
| Result · First-contact resolution | Cases resolved without repeat visit or resubmission ÷ resolved cases ×100. | Proposed: +15 percentage points. | Agency analyst; monthly |
| Activity · Applications with visible status | Applications with current accessible status ÷ applications received ×100. | Proposed: 95%. | Service supervisor; monthly |
| Activity · Staff ready for revised process | Staff passing practical process assessment ÷ assigned staff ×100. | Proposed: 100% before launch. | Agency training lead; rollout |
Government Digital Interoperability and Trust: assess shared identifiers, lawful data exchange, cybersecurity and recovery standards across the five services, retaining offline and assisted options.
By 2030, successful service improvements have independently checked turnaround, accessibility, operating costs and user satisfaction.
Medium for process approach; agency baseline and legal/system compatibility pending.
[S2] [S2] IMF: 2026 Article IV consultation, 8 October 2026
Supports productivity, spending oversight, diversification, skills and climate resilience as national priorities.
[S7] [S7] Guyana Revenue Authority: Guyana Trade Network
Confirms an existing electronic single window. Supports improving adoption and service performance through that system.
The earlier roadmap research informs this proposal. Read the portfolio roadmap and review standard.
Funding status: Uncommitted. Proposed institutional roles require acceptance. Next editorial review: 4 February 2027, or earlier when material evidence changes.
No related goals assigned to this post.
The infrastructure gap continues to limit economic growth, social inclusion, and sustainable development. Roads, ports, energy systems, housing, and digital networks remain underdeveloped or overstretched,
The earlier roadmap calls for service standards and assisted access [R2]. Existing trade-system functions [S7] illustrate why discovery and reuse precede new technology.
Independent proposal for public review. Evidence date: 4 November 2026. Pilot sizes, targets and institutional roles are proposed. Baselines, institutional acceptance, quotations, specialist review and funding require confirmation before implementation.
People and businesses obtain fair, dependable services through simple, accessible processes.
Five high-volume services chosen with consenting agencies; include at least one business service and one household service.
The earlier roadmap calls for service standards and assisted access [R2]. Existing trade-system functions [S7] illustrate why discovery and reuse precede new technology.
Days 1–30: agency selection and process observation. Days 31–60: baseline timings, simplify forms and agree standards. Days 61–90: launch improved journeys with staff and user testing.
Measure all applications, including incomplete and unresolved cases; improve bottlenecks and determine whether additional technology is justified.
Proposed lead: responsible service agencies with the public service/digital coordination authorities. Partners: frontline staff, accessibility representatives and process specialists. Skills: service design, records, privacy and change management.
Cost process mapping, staff training, accessible forms, approved-system configuration and support. New software requires a separate business case and authorised procurement; annual support and recovery costs must be funded.
Confirm legal requirements, identity checks, delegated authority and data security. Technology follows a tested process and an accountable service owner.
Baseline status: pending local verification for every measure. Confirm definitions, sample, reporting owner and realistic thresholds before implementation. All percentage-point changes use the same defined cohort; relative reductions are calculated against the verified baseline.
| Type / measure | Definition | Proposed target | Data owner / cadence |
|---|---|---|---|
| Result · End-to-end turnaround | Median and 90th-percentile days from initial application to resolution; show pending cases. | Proposed: median down 30%, without worsening overdue cases. | Service performance lead; monthly |
| Result · First-contact resolution | Cases resolved without repeat visit or resubmission ÷ resolved cases ×100. | Proposed: +15 percentage points. | Agency analyst; monthly |
| Activity · Applications with visible status | Applications with current accessible status ÷ applications received ×100. | Proposed: 95%. | Service supervisor; monthly |
| Activity · Staff ready for revised process | Staff passing practical process assessment ÷ assigned staff ×100. | Proposed: 100% before launch. | Agency training lead; rollout |
Government Digital Interoperability and Trust: assess shared identifiers, lawful data exchange, cybersecurity and recovery standards across the five services, retaining offline and assisted options.
By 2030, successful service improvements have independently checked turnaround, accessibility, operating costs and user satisfaction.
Medium for process approach; agency baseline and legal/system compatibility pending.
[S2] [S2] IMF: 2026 Article IV consultation, 8 October 2026
Supports productivity, spending oversight, diversification, skills and climate resilience as national priorities.
[S7] [S7] Guyana Revenue Authority: Guyana Trade Network
Confirms an existing electronic single window. Supports improving adoption and service performance through that system.
The earlier roadmap research informs this proposal. Read the portfolio roadmap and review standard.
Funding status: Uncommitted. Proposed institutional roles require acceptance. Next editorial review: 4 February 2027, or earlier when material evidence changes.
No related goals assigned to this post.